Should you have any questions, please email us at

All links provided will lead to a new page when you click on them.

Please search the key word on this page by pressing Ctrl+F.

We will keep updating this page.

Programme Information

Q: What is the overview of the PAHO Management and Leadership Certificate Programme?

A: In the Introduction page of the Orientation Module (click here), general information of the Programme is provided, including the Programme Overview.

Q: Who are the instructors?

A: The teaching team includes high-profile professors from all over the world. The bios of the instructors can be found here.

Q: How can I catch up if I have missed a couple of weeks’ courses?

A: We would suggest that you start by following the current week first, then go backwards to previous modules backwards. 

Q: What should I do if I encounter a technical problem?

A: In the following, there are common problems with Moodle and WebEx. Whenever you encounter a problem, please email us with as much details as possible, and the best way to do this is to send us the screenshots once there is something wrong. (

Tutorials on Moodle

Q: How can I use the platform?

A: Please click here to find the tutorial on Moodle. 

Q: How can I track my learning progress?

A: For each activity, you may either manually check it, or complete certain tasks so that the system could automatically check it for you. Once an activity is checked, there is a check mark inside the small circle behind the specific task.

Q: How can I know what activity is missing so that I cannot generate a badge for the week?

A: On the 'Feedback & Completion' page of each module, there is a list of required tasks for completing the module. Click on them and make sure they are checked (meaning that you have completed this task), then you will receive the badge for completion. 

Q: My name (or other information) in Moodle is wrong, so the certificate is wrong. What shall I do?

A: You may change it in your Moodle Profile page, or send an email to us about the issue (

Q: I would like to share a video (or an article) with peer participants, how could I do that?

A: You may post it on Free Discussion forum available in each module.

Tutorials on WebEx

Q: How do I connect to WebEx and use computer for video and audio?

A: Please click here to find the tutorial on it.

Q: How do I connect to Webex and use mobile devices for video and audio?

A: Follow the same link to 'join the online event' as for using computer, you will be automatically led to app store; after downloading the app, you will be asked to type in name and password to get in to the event window; then follow the pop-up reminder to 'call', you will be able to connect the audio. Please be reminded that in the mobile devices, maybe only one box (e.g. main box, chat box, participants box, etc.) will show.

Q: How do I connect to WebEx audio by using a toll-free phone number? 

A: Please click here to find the tutorial on it.

Q: How could I use the tools for interaction in WebEx?

A: Please click here to find the tutorial on it.

Q: What shall I do if I cannot hear the presenter, but the video works well?

A: There may be a connection issue sometimes. We would suggest to try to connect with another device (computer or mobile device), and reconnect the previous one. You may also try to call in with your phone to the numbers.

Q: What if I missed the Webinar session?

A: We will upload the video recording on or before the following day of the session on 'Webinars' page.

Last modified: Thursday, 23 May 2019, 1:33 PM